Interpersonal Communication Skills for Business
- The Process of Interpersonal Communication
| | Expected Duration: | 4.5 hours | Description:
It is almost impossible to be productive in today's business environment without being an effective communicator. This is particularly true if achievement of your goals depends on your ability to influence others. You need to be able to communicate your ideas, instructions, thoughts, and feelings accurately. This is not as easy as it may seem, and ineffective communication is often at the core of a high proportion of the errors, misunderstandings, and conflicts that occur in the workplace. This course is designed to give you an understanding of the prime causes of poor communication, and, more importantly, the skills required to minimize their impact. |
- The Mechanics of Communicating Effectively
| | Expected Duration: | 3 hours | Description:
Your voice, your ability to listen, and your body language are your three vital communication tools. However, because they are given at birth they are often taken totally for granted. People mistakenly believe that because these tools are in constant daily use that they are already the best they can be. However it is possible to improve the quality of these communication essentials, and this course sets out to help you do just that. |
- Workplace Communication Skills
| | Expected Duration: | 3 hours | Description:
Poor communication is often blamed for discord, errors, and misunderstandings in the workplace. In fact, and more correctly, poor communication of intent causes these problems. They occur when people are unwilling to say exactly what they mean, or what they want. They also occur when there is a reluctance or an inability to get clarification of another person's intent. These situations can be avoided by using certain communication techniques to establish intent, both other people's intent, and your own. This course covers the three prime strategies that will enable you to do this. |
- Communicating for Results
| | Expected Duration: | 3.5 hours | Description:
For many people, success in the workplace depends on their abilities to influence others to take a particular course of action. This course gives a practical demonstration of how to communicate for best results in three common, but sometimes difficult, situations. |
- Leadership Communication Skills
| | Expected Duration: | 3.5 hours | Description:
In this course, you will learn what the requirements of leadership are, how to communicate your suitability for the role, and how to communicate with those you lead. |
- Resolving Conflict with Communication Skills
| | Expected Duration: | 3 hours | Description:
Although, through the use of good communication skills, conflict in the workplace can be minimized, it can't be eradicated entirely. On the occasions when disharmony inevitably arises, there is a need for a different set of communication skills--those of negotiation, mediation, or arbitration. |
- Communicating for Contacts
| | Expected Duration: | 3 hours | Description:
Although the old adage, "It's not what you know but who you know that counts" is not a firm basis on which to build your career, it is true that your ability to build relationships with influential people both inside and outside of your company has definite benefits. |
- Business Interpersonal Communication Skills Simulation
| | Expected Duration: | .5 hours | Description:
Effective communication is a critical skill in today's business environment. People are expected to communicate with colleagues, customers, and management. To do this, employees need to understand the strategies and techniques that are essential for effective interpersonal communication in business. You are an account manager for Ottantoto, an electronics company. Ottantoto has partnered with Jackie's Department Store to create a line of products for the hip, price-conscious consumer. Your overall task is to get input on a possible new promotion for the line and present it to the VP of Marketing for Ottantoto. However, asking for help, project meetings, and customer complaints will get in the way. |
- Team Interpersonal Communication Skills Simulation
| | Expected Duration: | .5 hours | Description:
Interpersonal communication is an essential skill for the modern worker. Rarely does an employee work in complete isolation. People interact with customers, peers, teams, managers, and executives. Leaders especially must be able to demonstrate good communication within their teams. When leaders practice good communication skills, their teams are motivated, inspired, and committed. There are several strategies that leaders can practice to improve their interpersonal communication skills. This simulation focuses on them. |
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Business Writing Essentials
- Writing with Intention
| | Expected Duration: | 4 hours | Description:
Whether you're preparing a brief e-mail response, a business letter, a performance review, a multi-page proposal or a presentation to a prime customer, you know that having a job means having to write. But if you're not a trained writer, how do you begin? The writing process actually starts before you pick up a pen or place your fingers on a keyboard. It begins with defining what you are writing, who you are writing for, why you are writing, and which writing approach to use. "Writing with Intention" addresses these defining matters, which you need to consider every time you sit down to write. The course includes lessons on how to link your writing to its purpose, how to modify your writing for different readers and audiences, and how to approach your content in a manner that supports the message type. In this course, business writing is taught as a collection of easy skill sets, not as a strained creative exercise. The lessons flexibly encompass almost all kinds of business writing that you may be required to perform on the job. No matter what your level of writing skill, if you write at work, you can benefit from this practical writing course. |
- Avoiding Errors in Usage and Punctuation
| | Expected Duration: | 4.5 hours | Description:
Have you ever received an e-mail so poorly worded that you hit the delete button before you even finished reading the message? Have you ever opened a letter so confusing that you couldn't understand what the author was trying to say? If so, you understand the frustration of receiving a badly written message. Are you afraid that you might have sent messages that have been discarded or misunderstood for similar reasons? If so, this course will help you to improve your basic usage and punctuation skills so that your messages are read and understood. |
- Avoiding Grammatical Errors in Business Writing
| | Expected Duration: | 4.5 hours | Description:
Grammar: the very word strikes terror into the hearts of learners everywhere. For many people, it recalls the most difficult or most boring classes they can remember from childhood. Yet using correct grammar is one of the key skills for any business writer. Poor grammar skills interfere with communicating a clear message; moreover, they may suggest that the writer is careless and perhaps unprofessional. In this course, you will learn to recognize and repair the most common grammatical errors in sentence construction. Using correct grammar will help you to convey your information accurately and to represent yourself and your company as articulate and professional. |
- Crisp Composition
| | Expected Duration: | 4.5 hours | Description:
When you send off business documents that you have written, what do you think the recipients--your readers--hope for? Do they want to plow through long-winded documents that never get to the point? Do they want to waste time puzzling out what your convoluted sentences mean? Do they want to send back numerous requests for clarification? Do they want to pull out an unabridged dictionary just to understand your document?Of course not.Your readers hope that you will work hard to write clearly and concisely. If you do so, your readers can spend their time considering what you have to say, not wondering what you really mean.If you're concerned that your writing does not meet the needs of your readers for clarity and conciseness, then this course will help you remedy these problems. You'll learn to recognize and repair the common errors that prevent your writing from being as effective as you would like it to be. |
- Writing to Reach the Audience
| | Expected Duration: | 3 hours | Description:
Business writing is effective only when it informs or prompts the reader in the manner you, the author, desire. Whether your intended reading audience consists of one person or fifty, those readers will determine what kind of content you include and how you present it. If you were writing instructions for a child on how to answer the phone, it would sound very different from the same instructions written for an adult. All effective writing varies by audience--and skilled writers always write to connect with their readers. "Writing to Reach the Audience" instructs people who have to write at work in some easy-to-apply techniques to help them write to their readers, however those readers may vary with business circumstances. If you're writing a thank-you letter to a valued colleague, the approach, tone, and structure of the document are dissimilar to a complaint letter you write to a vendor. The principles and considerations that regulate the style differences in the two letters regulate the audience differences in all written documents. This course helps you master writing techniques to reach your audience without having to learn a lot of writing jargon or creative elements. This is a practical writing course for busy people at work. |
- Getting the Most from Business Documents
| | Expected Duration: | 4 hours | Description:
How often have you or one of your colleagues stayed at work late to finish an important report or proposal to meet a deadline? Then two days later you receive a call from the intended recipient asking you where the report is. You faxed it over and it got lost in their fax room. Now you've missed the benefit of having met your deadline. This familiar scenario illustrates the importance of selecting an appropriate document type and delivery method for your written business documents. "Getting the Most from Business Documents" explains the different business document types such as memos, reports, and proposals and the best uses for each. The course shows you how to align the message content, document type, and delivery method--Internet, fax, mail, courier, and so on--so that your business documents receive the right level of attention and achieve their designated purpose. Independent topics address five of the most commonly used business documents. You work hard on your business writing. Don't waste that effort with careless choice of document type or inappropriate delivery method. Learn how to prepare, lay out, and deliver business documents that reflect well on you and your company. |
- The Writing Process
| | Expected Duration: | 5 hours | Description:
How do you go about writing for your work? Do you procrastinate until your deadline seems like a freight train that is rapidly approaching while you stand immobile on the railroad tracks? Do you try to complete the entire document--defining your message, analyzing your audience, deciding on your approach, worrying about grammar and spelling, organizing your information, and choosing your words precisely--all in a single step? If so, there may be an easier, quicker, and far more effective way to tackle your writing project.This course divides the writing process into manageable components: preparing to write and composing your message. It explains a methodical way of handling the various tasks from beginning to end. It also covers the particular challenges of writing in groups.There is no single correct way to write, and experienced writers usually develop their own individual processes. But if your current approach is haphazard and frustrating, using the process explained in this course may make the act of writing less formidable and more enjoyable. It may also help you to produce more focused, more polished, and more effective business documents. |
- TestPrep Final Exam: Business Writing Essentials
| | Expected Duration: | 0 hours | Description:
Generally taken near the end of a program, Final Exam: Business Writing Essentials enables the learner to test their knowledge in a testing environment.Individuals seeking practice in a testing environment, covering the skills and competencies being measured by the courseware. |
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